Refund policy

You can cancel an order any time before it is dispatched. Returns are accepted only for products that arrive damaged, reported within 24 hours of delivery. This policy is part of our Terms & Conditions and is offered by Ashutosh Kumar Singh HUF, which operates The Draping Drape.

1. Cancellation by you

  • Before dispatch: write to hello@thedrapingdrape.com or WhatsApp +91 88105 32456 with your order number. We will cancel the order and refund the full amount.
  • After dispatch: the order can no longer be cancelled. If you refuse the delivery, the order returns to us and the forward and return shipping charges will be deducted from your refund.
  • Customised orders: orders with fall and pico, blouse stitching or other tailoring cannot be cancelled once work has started.

2. Cancellation by us

We may cancel an order, fully or partly, if the product is out of stock, has a pricing or listing error, cannot be delivered to your pin code, or is flagged for suspected fraud. If we cancel, we will inform you and refund the full amount paid for the cancelled items.

3. Returns and exchanges

We accept returns or exchanges only for products that arrive damaged. We do not accept returns for any other reason, including change of mind, size, fit or colour preference.

How to request a return

  1. Contact us within 24 hours of delivery at hello@thedrapingdrape.com or on WhatsApp at +91 88105 32456, with your order number and clear photos of the damage.
  2. Share a complete, unedited unboxing video that shows the sealed parcel being opened and the damage. Requests without an unboxing video will not be accepted.
  3. Wait for our confirmation before sending anything back. We will arrange a reverse pickup where available.
  4. Return the product unused, unwashed and unaltered, with all tags and its original packaging.

Once the product reaches us and passes inspection, we will send you a replacement or a refund, as you prefer. If a replacement is out of stock, we will refund you. We will share the inspection outcome with you.

What cannot be returned

  • Requests raised more than 24 hours after delivery, or without an unboxing video.
  • Products that have been used, worn, washed, altered or damaged after delivery.
  • Customised products, including those with fall and pico or stitched blouses.
  • Products bought on sale or under a no-return offer. Sale items that arrive damaged are still covered.
  • Slight colour differences caused by screen settings, and natural irregularities in handloom, hand-printed or hand-embroidered sarees.

4. Refunds

Situation

Refund amount

When

Cancelled by you before dispatch

Full amount

Within 7 working days of cancellation

Cancelled by us

Full amount for cancelled items

Within 7 working days of cancellation

Damaged product returned

Full product price

Within 7 working days after the return passes inspection

Delivery refused or returned undelivered

Amount paid, minus shipping both ways

Within 7 working days after the parcel reaches us
  • Refunds go back to the original payment method through our payment partner, Paytm. Your bank may take a few extra working days to show the credit.
  • All orders are prepaid. We do not offer cash on delivery.
  • If money was debited but your order was not placed, the amount is reversed automatically by Paytm or your bank, usually within 5–7 working days. Contact us if it has not arrived by then.

5. Contact and grievances

For cancellations, returns or refunds, write to hello@thedrapingdrape.com or WhatsApp us at +91 88105 32456 (Monday to Saturday, 10:00 AM – 6:00 PM IST).

If you are not satisfied with our response, contact our Grievance Officer, Ashutosh Kumar Singh (Karta), at the same email and number. We will acknowledge your complaint within 48 hours and resolve it within 7 working days.

We may update this policy from time to time. The version on our website at the time of your order applies to that order.