Terms of service

Terms & Conditions


By using our website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, and our Shipping and Returns policies. Please read them before you shop.

1. About us

The Draping Drape is a saree brand owned and operated by Ashutosh Kumar Singh HUF ("The Draping Drape", "we", "us" or "our"). These Terms & Conditions ("Terms") govern your use of our website, our social media and WhatsApp storefronts, and every purchase you make from us (together, the "Services").

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They do not need a physical or digital signature. Our Privacy Policy forms part of these Terms.

2. Eligibility

You must be at least 18 years old and able to form a legally binding contract under the Indian Contract Act, 1872 to buy from us. If you are under 18, you may use the Services only with the involvement and consent of a parent or legal guardian.

If you access the Services from outside India, you are responsible for following your local laws.

3. Your account

You can shop as a guest or create an account. If you create one, you agree to:

  • Give true, accurate, current and complete information, and keep it updated.
  • Keep your login details and OTPs confidential. You are responsible for all activity on your account.
  • Tell us immediately at hello@thedrapingdrape.com if you suspect unauthorised use of your account.

We may suspend or close an account that gives false information, is used fraudulently, or breaches these Terms.

4. Products and descriptions

We describe and photograph every saree as accurately as we can. Please keep in mind:

  • Colour: colours may look slightly different on your screen because of lighting, photography and device settings. A small colour difference is not a defect.
  • Handcrafted pieces: handloom, hand-block-printed and hand-embroidered sarees can have small irregularities in weave, print or dye. These are a mark of handwork, not a flaw.
  • Measurements: saree length, blouse piece length and weight are approximate and may vary slightly.
  • Availability: products are subject to stock. If an item you ordered is unavailable, we will tell you and refund any amount paid for it.

5. Prices

All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise. Shipping charges, if any, are shown at checkout.

We may change prices at any time without notice. If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund you in full, even after we have confirmed it.

6. Orders

Product listings are an invitation to offer. When you place an order, you make an offer to buy. Your order is accepted only when we dispatch it; an order confirmation message confirms we received your order, not that we accepted it.

We may refuse or cancel an order, fully or partly, for reasons such as stock limits, pricing or listing errors, an undeliverable address, or suspected fraud. If this happens, we will inform you and refund any amount paid. We may limit the quantity of an item one customer can buy.

7. Payment

Online payments are processed securely by our payment gateway partner, Paytm, which accepts UPI, debit and credit cards, net banking and wallets.

We do not store your card, UPI or banking details. If money is debited from your account but the order fails, the amount is reversed by Paytm or your bank, usually within 5–7 working days.

8. Offers and coupons

Offers and coupon codes are valid only for the period and products stated. Unless we say otherwise, they cannot be combined with other offers, cannot be exchanged for cash, and may be withdrawn at any time. We may cancel orders that misuse an offer.

9. Shipping and delivery

We ship across India through our courier partners, DTDC and Shiprocket. Orders are usually dispatched within 2–3 working days and delivered within 5–7 working days of dispatch, depending on your location. You will receive tracking details by SMS, WhatsApp or email once your order ships.

Delivery dates are estimates. We are not responsible for delays caused by the courier, weather, public holidays, strikes or other events outside our control.

Please give a complete address and an active phone number. If delivery fails because of wrong details or because you were unavailable, and the parcel returns to us, re-shipping charges will be payable by you.

If the outer package looks tampered with or damaged when it arrives, please refuse it or note this with the courier, and contact us right away.

10. Cancellations

You can cancel an order before it is dispatched by writing to hello@thedrapingdrape.com or WhatsApp +91 88105 32456 with your order number. Once an order has shipped, it cannot be cancelled, but it may qualify for a return under Section 11.

Customised orders (see Section 12) cannot be cancelled once the work has started. Approved refunds for cancellations are made to the original payment method.

11. Returns, exchanges and refunds

We accept return or exchange requests only for products that arrive damaged. Returns or exchanges are not accepted for any other reason, including change of mind, size, fit or colour preference. To raise a request:

  1. Contact us within 24 hours of delivery at hello@thedrapingdrape.com or on WhatsApp at +91 88105 32456, with your order number and clear photos of the issue.
  2. Share a complete, unedited unboxing video of the parcel from the sealed state. Requests without an unboxing video may not be accepted.
  3. Return the product unused, unwashed, unaltered, with all tags and original packaging, only after we confirm the return.

Once we receive and inspect the product, we will send a replacement or refund the amount to your original payment method within 7 working days of approval.

The following cannot be returned or exchanged: products bought on sale or with a no-return offer, customised or altered products (including fall, pico and stitched blouses), products that have been used, washed or damaged after delivery, and minor colour or handcrafted variations described in Section 4. Our decision after inspection is final.

12. Customisation services

If you order services such as fall and pico, blouse stitching or other tailoring, you are responsible for giving correct measurements and instructions. We are not responsible for fit issues caused by incorrect measurements. Customisation may add to the dispatch time, and customised products cannot be cancelled, returned or exchanged unless there is a defect in our workmanship.

13. Intellectual property

All content on our website and social media pages, including product photos, videos, designs, text, graphics, and The Draping Drape name and logo, belongs to us or is used with permission. It is protected by Indian copyright and trademark laws.

You may view and share our content for personal, non-commercial use only. You may not copy, reproduce, edit, resell or use our photos or designs on another website, marketplace or social media account without our written permission.

We sell only through our own website and official channels. We are not responsible for products sold under our name by anyone else.

14. Reviews and content you share

When you post a review, photo, video or comment about our products, or tag us on social media, you:

  • Confirm it is your own, honest and lawful, and does not infringe anyone's rights.
  • Allow us, free of charge, to use, reproduce and display it (with your name or handle) on our website, social media and marketing.

We may remove any content that is false, offensive, abusive, unlawful or irrelevant.

15. Prohibited use

You agree not to:

  • Use the Services for any unlawful, fraudulent or misleading purpose.
  • Give false information or impersonate another person.
  • Try to hack, disrupt, overload or gain unauthorised access to our website or systems.
  • Use bots, scrapers or other automated tools to copy content or place orders.
  • Buy products for resale without our written consent.

We may refuse service, cancel orders, recover our costs and take legal action against anyone who misuses the Services.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss arising from your use of the Services or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms limits any rights you have as a consumer under the Consumer Protection Act, 2019 or other laws that cannot be excluded.

The website is provided on an "as is" and "as available" basis. We do not guarantee that it will always be available, uninterrupted or free of errors.

17. Indemnity

You agree to compensate and hold harmless The Draping Drape, Ashutosh Kumar Singh HUF and its members, staff and partners against any claims, losses or costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or content you submit.

18. Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, fire, epidemics, strikes, riots, war, government orders, courier or network failures.

Our Services may link to or use third-party services such as Paytm, DTDC, Shiprocket, Instagram and WhatsApp. We do not control these services and are not responsible for their content, availability or privacy practices. Your use of them is governed by their own terms.

20. Termination

We may suspend or end your access to the Services at any time if you breach these Terms. Termination does not affect your obligation to pay for orders already placed, or any rights and liabilities that arose before it.

21. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page and applies from the date it is posted. Please check this page before each purchase. Continuing to use the Services after a change means you accept the updated Terms.

22. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Services is subject to the exclusive jurisdiction of the courts in Delhi.

23. General

  • Severability: if any part of these Terms is found invalid, the rest remains in force.
  • No waiver: if we do not enforce a right immediately, we have not given it up.
  • Entire agreement: these Terms, together with our Privacy Policy and any policies referred to here, are the entire agreement between you and us about the Services.

24. Grievance Officer and contact

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the rules made under them, our Grievance Officer is:

  • Name: Ashutosh Kumar Singh
  • Designation: Karta
  • Email: hello@thedrapingdrape.com
  • Phone / WhatsApp: +91 88105 32456
  • Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We will acknowledge and aim to resolve your complaint within 7 working days of receipt.

For any other questions about these Terms or your order, write to hello@thedrapingdrape.com or WhatsApp us at +91 88105 32456.